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IDProjectCategoryView StatusDate SubmittedLast Update
0002533SkyChart1-Softwarepublic22-05-15 13:3622-05-19 11:26
ReporterJesus Pineiro Assigned To 
PrioritynormalSeverityfeatureReproducibilityalways
Status resolvedResolutionno change required 
PlatformPCOSWindowsOS Version10 64bit
Product Version4.3 beta 
Summary0002533: Telescope chooser options not appearing in x64 version
DescriptionRecently a bug started to occur when I want to select the telescope (ASCOM). When using the x64 version no options appear, although the ASCOM drivers for the telescopes are installed. If I use the x32 version there is no problem. CDC tells me that the file 'sortkey.nlp' is missing. The first time in the fresh installation it is possible to see the ASCOM telescope option of the last configuration, although this does not work. When I reload CDC again no ASCOM telescope option appears. I was forced to use the CDC version x32, with which there is no problem. This issue coincided with an attempt to guide using FireCapture V2.7.10 x64 and a Win10 Home update. I checked the permissions and many of the folders of all the software involved, but I did not detect any apparent problem. It is strange that with the x32 version there is no problem and there is with the x64. Hugs
TagsASCOM, Telescope

Activities

Jesus Pineiro

22-05-15 13:36

reporter  

cdc_bugx64.jpg (237,946 bytes)   
cdc_bugx64.jpg (237,946 bytes)   

Patrick Chevalley

22-05-15 14:32

administrator   ~0007570

Hi Jesus,

Strange problem, but I doubt this error is related to CdC because the message is from the ASCOM Chooser and the file sortkey.nlp is part of Microsoft .Net software that CdC itself do not use.

To be sure do the following:
- From the Windows Start menu, ASCOM Platform 6, select ASCOM Diagnostics
- In the diagnostics menu, select "Choose Device", then "Choose and connect to device"
- A window open with the title: "Device Connection Tester - 64bit OS - Operating in 64bit mode"
- Select device type : Telescope
- Click the button "Choose"

If you get an error message please ask for help in the ASCOM support group: https://ascomtalk.groups.io/g/Help

Jesus Pineiro

22-05-17 15:47

reporter   ~0007575

Last edited: 22-05-17 15:47

 Hi Patrick. I checked with ASCOM Diagnostic x64 and it didn't show any problem. Today I saw the new CdC update, installed the x64 version and the problem is gone. This is very strange, since I tried several old versions of CdC x64 and the problem persisted. I'll be watching to see if it shows up again. Hugs

Patrick Chevalley

22-05-19 11:26

administrator   ~0007582

Really strange ...
I close the issue for now but please reopen if you get the problem again.

Issue History

Date Modified Username Field Change
22-05-15 13:36 Jesus Pineiro New Issue
22-05-15 13:36 Jesus Pineiro Tag Attached: ASCOM
22-05-15 13:36 Jesus Pineiro Tag Attached: Telescope
22-05-15 13:36 Jesus Pineiro File Added: cdc_bugx64.jpg
22-05-15 14:32 Patrick Chevalley Status new => feedback
22-05-15 14:32 Patrick Chevalley Note Added: 0007570
22-05-17 15:47 Jesus Pineiro Note Added: 0007575
22-05-17 15:47 Jesus Pineiro Status feedback => new
22-05-17 15:47 Jesus Pineiro Note Edited: 0007575
22-05-19 11:26 Patrick Chevalley Status new => resolved
22-05-19 11:26 Patrick Chevalley Resolution open => no change required
22-05-19 11:26 Patrick Chevalley Note Added: 0007582