View Issue Details
ID | Project | Category | View Status | Date Submitted | Last Update |
---|---|---|---|---|---|
0002079 | SkyChart | 1-Software | public | 19-02-07 13:37 | 19-03-11 16:54 |
Reporter | renato | Assigned To | Patrick Chevalley | ||
Priority | normal | Severity | major | Reproducibility | always |
Status | resolved | Resolution | fixed | ||
Platform | PC | OS | Windows | OS Version | 10 64bit |
Target Version | 4.2 | Fixed in Version | 4.1 SVN | ||
Summary | 0002079: Carte du Ciel doesn't start | ||||
Description | After installing without any problem I am unable to get the application running. I get no error messages. I tried the following: 1. reinstalling (stable version) using the installer 2. downloading (stable version) the zip archive and installing locally 3. installing the beta version no success as yet .... thak you for any help! | ||||
Steps To Reproduce | Install and try to launch the application | ||||
Tags | No tags attached. | ||||
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Can you look for the file cdc_trace.txt located in directory C:\Users\[user]\AppData\Local\Skychart It may contain information about the problem. |
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There is no such file in this directory, just the attached one. The path is C:\Users\user\AppData\Local\Skychart. There is a second directory, C:\Users\Default\AppData but nothing there. |
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This file is only the empty template that is copied here by the installer. This show the program never started or even try to start because some other files and directory must be created here immediately on the first run. One possibility is you use a paranoid anti-virus that don't allow anything not in it's whitelist. Can you check for that? |
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I´m currently in business trip, but in a few weeks, as soon as I get back I will check it. I have others application installed as well, and they run. The only exception is CdC I will let you know |
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Hey Patrick and Renato, Seems to have the same problem here. CdC won't start. Error in Windows application journal is: Nom de l’application défaillante skychart.exe, version : 0.0.0.0, horodatage : 0x00000000 Nom du module défaillant : libeay32.dll, version : 1.0.2.5, horodatage : 0x56618848 Code d’exception : 0xc0000005 Décalage d’erreur : 0x000000000000ca23 ID du processus défaillant : 0x164c Heure de début de l’application défaillante : 0x01d4d745dd11eea0 Chemin d’accès de l’application défaillante : C:\Program Files\Ciel\skychart.exe Chemin d’accès du module défaillant: C:\Program Files\Ciel\libeay32.dll ID de rapport : 2360516a-0c91-4936-b07d-40b84543586f Nom complet du package défaillant : ID de l’application relative au package défaillant : As Renato, only empty skychart.ini file in the AppData\Local folder. Windows 10 - 1809 (17763.348) fresh install. Windows build-in antivirus only. |
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Thank you for this information Frank! libeay32.dll is a Openssl library used to download asteroid and comet elements from https sites. It look like it as a problem with win10 1809. I make two change, update the dll to the latest version, and add code to ignore an error with this library. https://github.com/pchev/skychart/commit/c734027562dc8096875667ff4c9a85538b9b6ec3 Can you download a new test version and try if this solve the issue. The test download for windows 64 bit: https://vega.ap-i.net/tmp/skychart-4.1.1-3910-windows-x64.exe or for windows 32 bit: https://vega.ap-i.net/tmp/skychart-4.1.1-3910-windows.exe If the program run can you try the menu "Update/comet elements" to be sure https work. |
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The fresh installation worked for me! Comet update run successfully too. Thank you so much! |
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Worked for me as well. Thanks very much Patrick ! |
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Thank you Renato and Franck! Good to have this fixed. |
Date Modified | Username | Field | Change |
---|---|---|---|
19-02-07 13:37 | renato | New Issue | |
19-02-07 16:38 | Patrick Chevalley | Status | new => feedback |
19-02-07 16:38 | Patrick Chevalley | Note Added: 0005353 | |
19-02-07 18:44 | renato | File Added: skychart.ini | |
19-02-07 18:44 | renato | Note Added: 0005357 | |
19-02-07 18:44 | renato | Status | feedback => new |
19-02-11 09:58 | Patrick Chevalley | Status | new => feedback |
19-02-11 09:58 | Patrick Chevalley | Note Added: 0005385 | |
19-02-11 17:26 | renato | Note Added: 0005386 | |
19-02-11 17:26 | renato | Status | feedback => new |
19-02-12 11:26 | Patrick Chevalley | Project | CCdciel => SkyChart |
19-03-10 14:46 | Franck Malterre | Note Added: 0005461 | |
19-03-10 14:54 | Franck Malterre | Note Edited: 0005461 | |
19-03-10 17:09 | Patrick Chevalley | Note Added: 0005462 | |
19-03-10 21:26 | renato | Note Added: 0005466 | |
19-03-10 21:50 | Franck Malterre | Note Added: 0005467 | |
19-03-11 16:54 | Patrick Chevalley | Assigned To | => Patrick Chevalley |
19-03-11 16:54 | Patrick Chevalley | Status | new => resolved |
19-03-11 16:54 | Patrick Chevalley | Resolution | open => fixed |
19-03-11 16:54 | Patrick Chevalley | Category | General => 1-Software |
19-03-11 16:54 | Patrick Chevalley | Fixed in Version | => 4.1 SVN |
19-03-11 16:54 | Patrick Chevalley | Target Version | => 4.2 |
19-03-11 16:54 | Patrick Chevalley | Note Added: 0005468 |