View Issue Details

IDProjectCategoryView StatusLast Update
0002079SkyChart1-Softwarepublic19-03-11 16:54
ReporterrenatoAssigned ToPatrick Chevalley 
PrioritynormalSeveritymajorReproducibilityalways
Status resolvedResolutionfixed 
PlatformPCOSWindowsOS Version10 64bit
Product Version 
Target Version4.2Fixed in Version4.1 SVN 
Summary0002079: Carte du Ciel doesn't start
DescriptionAfter installing without any problem I am unable to get the application running. I get no error messages.
 I tried the following:

1. reinstalling (stable version) using the installer
2. downloading (stable version) the zip archive and installing locally
3. installing the beta version


no success as yet .... thak you for any help!
Steps To ReproduceInstall and try to launch the application
TagsNo tags attached.

Activities

Patrick Chevalley

19-02-07 16:38

administrator   ~0005353

Can you look for the file cdc_trace.txt located in directory C:\Users\[user]\AppData\Local\Skychart
It may contain information about the problem.

renato

19-02-07 18:44

reporter   ~0005357

There is no such file in this directory, just the attached one. The path is C:\Users\user\AppData\Local\Skychart.
There is a second directory, C:\Users\Default\AppData but nothing there.

skychart.ini (8 bytes)

Patrick Chevalley

19-02-11 09:58

administrator   ~0005385

This file is only the empty template that is copied here by the installer. This show the program never started or even try to start because some other files and directory must be created here immediately on the first run.

One possibility is you use a paranoid anti-virus that don't allow anything not in it's whitelist.
Can you check for that?

renato

19-02-11 17:26

reporter   ~0005386

I´m currently in business trip, but in a few weeks, as soon as I get back I will check it.
I have others application installed as well, and they run. The only exception is CdC
I will let you know

Franck Malterre

19-03-10 14:46

reporter   ~0005461

Last edited: 19-03-10 14:54

View 2 revisions

Hey Patrick and Renato,
Seems to have the same problem here. CdC won't start. Error in Windows application journal is:
Nom de l’application défaillante skychart.exe, version : 0.0.0.0, horodatage : 0x00000000
Nom du module défaillant : libeay32.dll, version : 1.0.2.5, horodatage : 0x56618848
Code d’exception : 0xc0000005
Décalage d’erreur : 0x000000000000ca23
ID du processus défaillant : 0x164c
Heure de début de l’application défaillante : 0x01d4d745dd11eea0
Chemin d’accès de l’application défaillante : C:\Program Files\Ciel\skychart.exe
Chemin d’accès du module défaillant: C:\Program Files\Ciel\libeay32.dll
ID de rapport : 2360516a-0c91-4936-b07d-40b84543586f
Nom complet du package défaillant :
ID de l’application relative au package défaillant :

As Renato, only empty skychart.ini file in the AppData\Local folder.
Windows 10 - 1809 (17763.348) fresh install.
Windows build-in antivirus only.

Patrick Chevalley

19-03-10 17:09

administrator   ~0005462

Thank you for this information Frank!

libeay32.dll is a Openssl library used to download asteroid and comet elements from https sites.
It look like it as a problem with win10 1809.

I make two change, update the dll to the latest version, and add code to ignore an error with this library.
https://github.com/pchev/skychart/commit/c734027562dc8096875667ff4c9a85538b9b6ec3

Can you download a new test version and try if this solve the issue.
The test download for windows 64 bit:
https://vega.ap-i.net/tmp/skychart-4.1.1-3910-windows-x64.exe

or for windows 32 bit:
https://vega.ap-i.net/tmp/skychart-4.1.1-3910-windows.exe

If the program run can you try the menu "Update/comet elements" to be sure https work.

renato

19-03-10 21:26

reporter   ~0005466

The fresh installation worked for me! Comet update run successfully too.
Thank you so much!

Franck Malterre

19-03-10 21:50

reporter   ~0005467

Worked for me as well. Thanks very much Patrick !

Patrick Chevalley

19-03-11 16:54

administrator   ~0005468

Thank you Renato and Franck!
Good to have this fixed.

Issue History

Date Modified Username Field Change
19-02-07 13:37 renato New Issue
19-02-07 16:38 Patrick Chevalley Status new => feedback
19-02-07 16:38 Patrick Chevalley Note Added: 0005353
19-02-07 18:44 renato File Added: skychart.ini
19-02-07 18:44 renato Note Added: 0005357
19-02-07 18:44 renato Status feedback => new
19-02-11 09:58 Patrick Chevalley Status new => feedback
19-02-11 09:58 Patrick Chevalley Note Added: 0005385
19-02-11 17:26 renato Note Added: 0005386
19-02-11 17:26 renato Status feedback => new
19-02-12 11:26 Patrick Chevalley Project CCdciel => SkyChart
19-03-10 14:46 Franck Malterre Note Added: 0005461
19-03-10 14:54 Franck Malterre Note Edited: 0005461 View Revisions
19-03-10 17:09 Patrick Chevalley Note Added: 0005462
19-03-10 21:26 renato Note Added: 0005466
19-03-10 21:50 Franck Malterre Note Added: 0005467
19-03-11 16:54 Patrick Chevalley Assigned To => Patrick Chevalley
19-03-11 16:54 Patrick Chevalley Status new => resolved
19-03-11 16:54 Patrick Chevalley Resolution open => fixed
19-03-11 16:54 Patrick Chevalley Category General => 1-Software
19-03-11 16:54 Patrick Chevalley Fixed in Version => 4.1 SVN
19-03-11 16:54 Patrick Chevalley Target Version => 4.2
19-03-11 16:54 Patrick Chevalley Note Added: 0005468