View Issue Details

IDProjectCategoryView StatusLast Update
0002793SkyChart1-Softwarepublic25-01-24 22:51
Reporteryangzong Assigned To 
PrioritynormalSeveritymajorReproducibilityalways
Status newResolutionreopened 
PlatformPCOSWindowsOS Version10 64bit
Product Version4.3 beta 
Summary0002793: Error in clicking icon after installation.
DescriptionInstall the latest version, click the start icon to report an error, and it cannot be used. Currently only version 4.2 is available.Eclipse folder, there is no eclipse map in version 4.2.
TagsNo tags attached.

Activities

yangzong

25-01-13 18:45

reporter  

mmexport1736789607360.jpg (1,580,050 bytes)   
mmexport1736789607360.jpg (1,580,050 bytes)   

Patrick Chevalley

25-01-14 12:40

administrator   ~0009253

The message is clear, you must not run the program as administrator.
I was tired to have to solve the meany issues this mode can produce, so after having a warning in the previous version the program now refuse to start in this case.

The solution is simple, run the program with a standard user, without privilege elevation.
CdC never require administrator right to run.

yangzong

25-01-14 16:55

reporter   ~0009254

The program is not run by an administrator, which is an indication of this error.

yangzong

25-01-14 16:57

reporter   ~0009255

In the shortcut key attribute and the advanced column, there is no check to run as an administrator.
mmexport1736869960732.png (171,686 bytes)   
mmexport1736869960732.png (171,686 bytes)   

Patrick Chevalley

25-01-14 20:42

administrator   ~0009256

Ok, can you check in the "Compatibility" tab that "Run as administrator" is also disabled here.

yangzong

25-01-15 02:02

reporter   ~0009257

I tried according to the method Mr said, but I still got the same error.�Doubt is a system problem, but version 4.2 is nothing, which is really incredible.

Patrick Chevalley

25-01-20 15:36

administrator   ~0009260

Up to now only one other user report a similar issue.
We never get sure why it was not working be we suspect a third party application launcher to force skychart to run as admin.
In this case a solution was to rename skychart.exe to skychart1.exe in Program Files\Ciel\
Then double click skychart1.exe

yangzong

25-01-21 08:15

reporter   ~0009261

Today, I tested with win7 computer 32 system, but I still can't start it. Use the method of adding 1 you said, but I can't do it even if I try. It's the same as reporting an error.����
mmexport1737443417046.jpg (1,490,623 bytes)   
mmexport1737443417046.jpg (1,490,623 bytes)   

Patrick Chevalley

25-01-21 09:25

administrator   ~0009262

This is not the same message, it say that User Access Control is disabled in the system and you use an account in the administrator group.
This is a very dangerous setting because it make every program to always run as administrator even when not set in the icon.

On this computer the solution is to enable UAC, the place that tell you to disable it must also have instruction to re-enable.
Or create an account that is not in the administrator group for every day use.

yangzong

25-01-21 16:43

reporter   ~0009270

Using my win10 computer, I tried by adding 1, and I still reported an error.
IMG20250121234015.jpg (6,666,372 bytes)

Patrick Chevalley

25-01-24 22:51

administrator   ~0009283

It is difficult for me to search why it do that on your computer and not on the thousand other running this version.

If you want to search more you can install Microsoft process explorer:
https://learn.microsoft.com/en-us/sysinternals/downloads/process-explorer

Unzip and right click on procexp.exe, select to run it as administrator so it can show all the process details.

Start skychart , locate skychart.exe in process explorer list on the left, right click and select Properties. Open the Security tab.

If it run as administrator it show this two rows:
BUILTIN\Administrators Owner
NT AUTHORITY\Local account and member of Administrator group Mandatory

When running as standard user the two value must be Deny instead of Owner and Mandatory.
BUILTIN\Administrators Deny
NT AUTHORITY\Local account and member of Administrator group Deny

Issue History

Date Modified Username Field Change
25-01-13 18:45 yangzong New Issue
25-01-13 18:45 yangzong File Added: mmexport1736789607360.jpg
25-01-14 12:40 Patrick Chevalley Status new => resolved
25-01-14 12:40 Patrick Chevalley Resolution open => no change required
25-01-14 12:40 Patrick Chevalley Note Added: 0009253
25-01-14 16:55 yangzong Status resolved => new
25-01-14 16:55 yangzong Resolution no change required => reopened
25-01-14 16:55 yangzong Note Added: 0009254
25-01-14 16:57 yangzong Note Added: 0009255
25-01-14 16:57 yangzong File Added: mmexport1736869960732.png
25-01-14 20:42 Patrick Chevalley Note Added: 0009256
25-01-14 20:42 Patrick Chevalley File Added: Copie d'écran_20250114_204110.png
25-01-15 02:02 yangzong Note Added: 0009257
25-01-20 15:36 Patrick Chevalley Note Added: 0009260
25-01-21 08:15 yangzong Note Added: 0009261
25-01-21 08:15 yangzong File Added: mmexport1737443417046.jpg
25-01-21 09:25 Patrick Chevalley Note Added: 0009262
25-01-21 16:43 yangzong Note Added: 0009270
25-01-21 16:43 yangzong File Added: IMG20250121234015.jpg
25-01-24 22:51 Patrick Chevalley Note Added: 0009283